Returns Policy

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Please note: The following policy applies only to products purchased directly through the DOGMA® Premium Dog Nutrition (“DOGMA®”) website. For products purchased through resellers and retailers, you may contact our team, who will assess your complaint on a case-by-case basis and advise you of the next steps. 

We want you and your pet to be happy with your DOGMA® purchase and aim to make the returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products.

 

Defective or Faulty product

We apologize if you have received an item that is not up to expectations or has been damaged in the post. This can be frustrating (especially when you are excited about your DOGMA® order), and we will attempt to resolve any issues as quickly as possible. 

Please contact us at dogma@thedogmadog.com, detail what the issue/defect is, and if possible, include photos. Our team will advise you on the next steps. 

Items will be replaced with the same item originally purchased, or you can opt to return the faulty item(s) and receive a full refund. We will supply you with a return shipping label at no cost to you. 

Please note: This must be within 14 days of receiving your order.

   

Important Information

DOGMA®must receive any returns within 14 days of the claim being made. A replacement product(s) will only be shipped after the faulty item has been received by DOGMA® unless stated otherwise by our team.

Refunds for returns and/or exchanges will be processed by DOGMA® within 72 hours of receiving the item at our facility. 

For items that do not require a return, refunds will be processed within 24 hours. It can then take up to 48 hours for the money to be credited by the bank into customer accounts. The refund will automatically be issued to the account by which the customer originally paid.

If you feel that your return falls outside of our policy, we encourage you to contact us at dogma@thedogmadog.com to confirm if your return can be accepted.

It’s our aim to keep our customers happy and we will work hard to resolve any issues.